This policy explains how 1902CIGAR.COM (hereinafter referred to as "this site" or "we") collect, use, share and protect your personal information when you visit this site or purchase goods. Using this site means that you have read and agreed to this policy. This site is operated by 1902CIGAR.

First, the information we collect

Device and access informationIn order to ensure the normal operation and continuous optimization of the site, we will automatically collect browser and device type, IP address, time zone, referrer, in-app browsing and search records, and obtain them through technologies such as cookies and server level logs.

Order and shipping informationWhen placing an order, you need to provide your name, email address, contact number, delivery address or pick-up store, billing information and payment result. Payment is handled by a third-party payment service provider, and we will not keep a complete bank card number.

Customer service communication informationWhen you contact us by email or online customer service, we will save the communication content and the information you provide voluntarily for processing your appeal.

II. How we use information

• Complete the order placement, payment confirmation, delivery (direct delivery from Hong Kong bonded warehouse) and self-pickup arrangement with Macau stores;
• Send order status, logistics and after-sales notifications;
• Identify and prevent fraud, swiping, and account abuse.
• With your consent, send new product reminders, membership discounts and points updates by email;
• Statistics and analysis of site usage, improve product structure and browsing experience.

III. Sharing of information

We only share information to the extent necessary: logistics carriers (for delivery), payment service providers (for collection and refund), mail service providers (for sending notifications and marketing emails you subscribe to), and regulatory or judicial authorities that cooperate with the law. We will not sell your personal information.

IV. Cookies and similar technologies

This site uses cookies and similar technologies to save login status, shopping cart content and language preferences, and for access statistics. You can delete or disable cookies in your browser; functions such as login retention and shopping cart may not work normally after disabling.

E-mail notification and unsubscribe

After subscribing, we may send you promotional activities, new product reminders, membership discounts and points dynamic emails.Mail channel only. Each marketing email is accompanied by an unsubscribe link, and you can also contact customer service to unsubscribe at any time; unsubscribe will not affect the delivery of orders and after-sales notifications.

Data retention and security

Orders and transaction records are retained for tax, customs and compliance periods, deleted or anonymized. We protect your information with encryption, access control and minimal privilege.

VII. Minors

This site sells tobacco products only to people over the age of 18. We do not actively collect personal information from minors; if you believe that minors have submitted information to this site, please contact us to delete it.

VIII. Your rights

You can request access to, correct, delete your personal information, or export account data, withdraw marketing consent, or cancel your account. Please contact us through the contact details below and we will process it within a reasonable period of time.

Cross-border transmission

For cross-border delivery and site operations, your information may be processed on servers outside of your country. We will require relevant parties to provide a level of protection not less than this policy through contractual and security measures.

Policy updates and contact information

This policy may be updated with changes in business and regulations, and will be posted on this page with the effective date.
Effective Date: September 16, 2026
Contact: [email protected]

Traffic Analytics

To improve this site, we collect anonymous usage statistics while you browse, including visit times, pages viewed, approximate country or region derived from your IP address, device and browser type, and whether the visit appears automated. These statistics are not used to identify you personally; IP addresses are stored in truncated form, and raw records are kept for up to 90 days.