This page explains how 1902CIGAR.COM dispatches orders from its bonded warehouse, the available delivery methods, how shipping is charged, and the customs declaration requirements for cross-border parcels.

1. Dispatch

Orders are dispatched from our bonded warehouse. The warehouse dispatches once a week, and orders are dispatched within 7 days after the order is placed. Delivery timing after dispatch depends on the carrier and destination customs clearance.

2. Delivery methods and shipping fees

• Standard Shipping (free): US$0; dispatched within 7 days after the order is placed, estimated delivery 7–14 business days after dispatch.
• Express EMS (US$25 per parcel): US$25 per parcel; dispatched within 7 days after the order is placed, estimated delivery 5–7 business days after dispatch.

Store pickup is free of shipping charges. Shipping is charged per parcel: if an order is split into multiple parcels, each parcel is charged separately.

3. Per-parcel declaration limit and splitting

Under cross-border customs declaration requirements, each parcel is limited to CNY 2,000 (approximately US$270) in declared value. If the total value of the goods in an order exceeds this limit, the system will automatically split the order into multiple parcels. Each parcel is declared and charged separately and may arrive in separate shipments.

A single indivisible item valued above CNY 2,000 may be shipped as its own parcel. If the quantity of the same item causes the line to exceed the limit, the system will ask you to place separate orders.

4. Customs clearance and taxes

Cross-border parcels must clear customs. Import duties, VAT, or other clearance charges may apply and are payable by the recipient. The recipient should provide a complete and accurate name, ID number or tax number, and contact details as required by the destination customs authority.

The recipient is responsible for returns, destruction, delays, or additional costs caused by incorrect recipient information, refusal to accept the parcel, failure to clear customs in time, or failure to pay taxes or fees.

5. Delivery coverage

Some remote areas or countries/regions subject to local regulations may not be available for delivery. Due to destination regulations, the United States is currently outside our delivery coverage. If you cannot place an order for another destination, please contact our online customer service before ordering.

6. Tracking and after-sales

After dispatch, you can track the parcel in your order details or contact our online customer service for assistance. Returns must be sent to our after-sales address in mainland China; please do not return parcels to the bonded warehouse. For return rules, please see the Product Return and Exchange Policy.

7. Other

Shipping fees, delivery methods, and transit times may be adjusted due to carrier arrangements, destination customs clearance, or operational changes. Adjustments do not affect the shipping fee confirmed on paid orders. If you have questions before ordering, please contact our online customer service.